Modify/Cancel Order

At The Veilednote, we recognize that circumstances may change, leading you to reconsider or alter your order. We strive to provide flexibility and convenience to our customers while ensuring efficient order processing. Here’s what you need to know about modifying or canceling an order with us:

  1. Modification or Cancellation Window: You have the flexibility to modify or cancel your order within 24 hours from placing your order to make any adjustments or cancel it altogether. Once this window has elapsed, your order may already be in progress and unable to be altered.
  2. Requesting Changes: To modify or cancel your order, please reach out to our dedicated customer support team promptly. You can reach us by phone or email: [email protected] and provide your order number along with the details of the changes you wish to make for swift assistance.
  3. Handling Shipped Orders: If your order has already been shipped, modifications may not be possible. In such cases, you may need to wait for the order to be delivered and then follow our Return/Exchange & Refund Policy for further assistance.
  4. Refunds for Canceled Orders: For successfully canceled orders within the specified timeframe, we will process a refund to the original payment method used for the purchase. Kindly allow 3-5 business days for the refund to reflect in your account.
  5. Exceptions and Special Cases: Certain products or orders may be subject to unique modification or cancellation policies. For specific details, please refer to the product page or contact our customer support team.

We aim to handle modification and cancellation requests promptly and efficiently, ensuring a positive experience for our valued customers. Should you have any inquiries or require assistance regarding our Modify/Cancel Order Policy, please feel free to reach out to us.


Email: [email protected]

Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Support Times: Monday to Friday | 9am – 8pm (PT)