Return/Exchange & Refund Policy

At The Veilednote, we always puts customer satisfaction first and provides customers with high quality products. We’re sorry if you are not satisfied with the product you received. We are always happy to accept returns, exchanges and refunds for customers.


We provide a return label for any returned item. Product is eligible for return as long as the product is in new condition, and a return request is submitted within 30 days of delivery.

Who is responsible for returning the product?

We will provide a prepaid label for any returned item. Customers need to download the return label and print it. Customers will not have to pay return shipping costs.

Return method:

We encourage customers to return items by mail

  • Customers have request for return, please send email to us to the mailbox: [email protected] with subject “Return/Refund Request” and send us the order number + photos about error on the product if any.
  • We will review and provide return labels by mail. Customers need to download and print.
  • Package the return product.
  • Send it to us at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Recipient Name: The Veilednote Return.

Notify when The Veilednote receives the returned package?

Once we receive your return, you will receive an email notifying you that we have received your return. Depending on your address, the time to receive the return product will be different.


We accept exchanges in cases where the product is wrong, damaged, or not as described. Customers will not have to pay any fees to exchange goods. Replacement products will be sent as soon as we receive notification that your returned item has been shipped.


When will you receive your refund?

Once we receive the return product please allow 2 days business to process for you. All returns product will be processed through our inspection department for approval/rejection.

If you are approved for a refund please allow 3 business days to receive your refund once it is refunded. Your refund will be processed, a credit will automatically be applied to your credit card or original payment method within 1-3 business days.

If you have any problems, what should you do?

If the product is defective or still have not received your refund, please get in touch with us for better advice. Let us know as soon as possible.


Email: [email protected]

Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Support Times: Monday to Friday | 9am – 8pm (PT)